Our tiles are expertly handcrafted and meticulously packed by hand, which makes them more vulnerable to damage compared to mass-produced. Additionally, items may occasionally incur during the shipping process. Consequently, it is anticipated that a small percentage of your tiles may arrive with minor chips or scratches; however, these pieces still be effectively utilized for cuts. If your order arrives with visible significant damage to the packaging, we kindly request that you ask the delivery driver to document this on the shipping, as this will facilitate the return process. Moreover, for claims submission, we advise taking photographs of the damaged shipment prior to unpacking, as well as any broken materials. In most cases, we are pleased to offer immediate replacements for damaged tiles at no additional cost, provided that the necessary proof is submitted.